Microsoft Outage Causes ELD Malfunctions:
What Truckers Need to Know

Impact on the Trucking Industry

On July 19, a Microsoft system update caused many computers to crash. This affected many industries, including trucking. Truck drivers using Electronic Logging Devices (ELDs) found their devices not working. This created problems with tracking their hours.

FMCSA Guidance on ELD Malfunctions

The Federal Motor Carrier Safety Administration (FMCSA) gave advice for truck drivers with broken ELDs. They said it is important to fix these problems quickly to follow the rules and keep accurate records.

Steps to Take During Times of ELD Malfunctions

Truckers with broken ELDs should follow these FMCSA guidelines:

1. Call Your ELD Provider:

   • Contact your ELD provider as soon as you notice a problem. This is the first step to try and fix the issue quickly.

2. Use Paper Logs:

   • If your ELD is not working correctly, you need to use paper logs to record your hours. This is important to follow the rules until your ELD is working again.

3. Fix or Replace the Broken ELD:

   • You must fix, repair, replace, or service your broken ELD within eight days of noticing the problem or being told by the driver.

4. Request More Time if Needed:

   • If you cannot fix the ELD within eight days, you can ask for more time. Submit a request to the FMCSA Division Administrator. You must do this within five days of being told about the problem. Your request needs to include specific information.

Importance of Compliance

Following the rules during ELD problems is very important. It helps avoid penalties and keeps the roads safe. The FMCSA’s advice helps truckers deal with these issues and stay within the rules.

Looking Ahead

The Microsoft outage showed how much the trucking industry relies on technology. It is important to be prepared for such problems. Knowing what to do can help the industry stay strong.

For more information and FAQs on ELD malfunctions, visit the FMCSA’s page: ELD Malfunctions and Data Diagnostic Events.

The recent Microsoft outage reminds us how connected our industries are. Truckers and motor carriers need to stay alert, act quickly, and follow the rules to handle these challenges well.

By following the FMCSA’s guidelines and talking with ELD providers, the trucking industry can reduce the impact of such problems and keep running smoothly and safely.

Key Takeaways

• Act Fast: Call ELD providers and use paper logs if needed.
• Fix Quickly: Fix ELD problems within eight days.
• Ask for More Time: If needed, submit requests for more time.
• Stay Updated: Check FMCSA resources for the latest advice and help.

By following these steps, truckers can stay compliant and keep accurate records, even when facing technical problems.